Case Study: Alma scales AI company-wide with Dust

Alma boosts active monthly AI use to 87% with Dust

Alma, a leading Buy Now Pay Later solution based in France, faced the challenge of scaling operational precision and cross-team coordination as it grew across Europe. To move beyond fragmented AI use, they partnered with Dust to deploy its AI platform company-wide and transform it from a personal productivity tool into shared operational infrastructure.

Dust provided the platform that enabled Alma's teams to build custom AI agents integrated with their internal tools. This solution led to significant results, including 87% of the company being active monthly within six months and a 93% user retention rate. Specific impacts included product documentation accuracy jumping from 55% to 87% while maintenance time was cut in half, and sales teams using a Dust-powered agent to generate over 2,000 personalized outreach conversations per month.

Alma