Case Study: a North American metals operation improves safety performance with dss+ AI-enabled coaching

Using AI-Enabled Coaching to Strengthen Safety Performance in a Metals Operation

A North American metals operation partnered with dss+ to address its challenge of inconsistent safety performance and exposure to high-consequence risks. Despite established frameworks, a compliance-driven culture meant production often outweighed safety, and Serious Injury and Fatality (SIF) risks were not consistently identified or managed.

dss+ implemented a coaching-led safety transformation enabled by its digital platform. The solution combined on-the-floor coaching with structured leadership routines and data-driven insights, which improved SIF risk identification and standardized coaching. This approach resulted in a 175% increase in high-hazard condition identification, a 35% improvement in ritual and routine quality, and a 97% sustained leadership coaching engagement rate.