Case Study: Withers Worldwide achieves unified MFA for 1,000 employees and a 21% reduction in remote-access tickets with Duo Security's Duo Access

Withers Worldwide - Customer Case Study

Withers Worldwide is a mid-sized international law firm with more than 1,000 employees across 18 offices that needed to protect client data and meet GDPR requirements while moving to a more agile, remote workforce. They faced inconsistent and incomplete authentication across cloud and on‑premises apps—RSA protected only 600 users and several critical apps (like Mimecast and Cisco ASA VPN) had no MFA—creating security gaps, a poor user experience and roughly a quarter of remote‑access service desk tickets.

Withers deployed Duo Access and Duo SSO to provide a single MFA solution across all applications; Duo’s push‑approval and easy self‑enrollment (over 90% of staff) simplified authentication and hardened perimeter security. The rollout protected all 1,000 employees at a net‑neutral cost compared with their prior RSA spend, cut remote access tickets by 21%, improved device visibility and policy control, and delivered strong positive feedback from users and partners.

Withers Worldwide

Craig Good

Global Systems Manager