Case Study: Sentara Healthcare achieves rapid MFA deployment, stronger PHI protection and cost savings with Duo Security

Sentara Healthcare - Customer Case Study

Sentara Healthcare, a large not-for-profit integrated health system with 300+ sites and 26,000+ employees, needed to protect patient PHI and meet HIPAA/EPCS requirements. Despite a mature identity program, widespread phishing and credential-theft risk made stronger authentication essential; leadership worried, though, that MFA might burden physicians and disrupt workflows.

Sentara chose Duo for its ease of use and rapid deployment, rolling it out to 60,000+ users across VPN, VDI and RDP within months. Duo’s Device Insight gave immediate BYOD visibility, revealing twice as many devices as expected and allowing enforcement of encryption and blocking of insecure devices. By consolidating MFA and MDM capabilities with Duo Access, Sentara reduced operational costs and simplified device management while strengthening security and compliance.

Sentara Healthcare

Chad Spiers

Director of Information Security