Case Study: Safelite Autoglass achieves PCI DSS compliance and a painless two‑factor VPN rollout with Duo Security

Safelite Autoglass - Customer Case Study

Safelite, America’s largest vehicle glass and windshield repair provider, faced a security and compliance challenge: after an unfavorable penetration test the company needed two‑factor authentication to protect logins and meet PCI DSS requirements for its widely dispersed mobile workforce. With more than 1,500 Juniper VPN users working from iOS, Android and BlackBerry devices, Safelite wanted a scalable, non‑hardware token solution that wouldn’t slow the field sales force.

Safelite chose Duo for its clear documentation, Juniper VPN integration and soft‑token Duo Push. A phased eight‑week rollout with user self‑enrollment let employees activate two‑factor authentication on their existing smartphones with minimal help‑desk impact; executives found it quick and easy, IT reported low maintenance, and the company achieved the stronger authentication and compliance it required.

Safelite Autoglass

Lori Denzer

Information Security Officer, Safelite Group