Case Study: Royal Victorian Eye & Ear Hospital secures remote access and meets compliance with Duo Security

Royal Victorian Eye & Ear Hospital - Customer Case Study

Royal Victorian Eye & Ear Hospital, a healthcare provider with more than 300 staff, needed to eliminate weak account and remote-access points identified in an internal audit to better protect patient data. The challenge was to secure remote access without adding complexity for busy clinicians and administrative staff.

The hospital adopted Duo’s cloud-based two-factor authentication, integrating it with just a few lines of code and offering easy options like Duo Push and SMS. Using a subscription, phased rollout (including a free trial), close to 300 employees self-enrolled and now use Duo for Outlook webmail and Citrix, strengthening account access, easing future audits, and enabling wider deployment.

Royal Victorian Eye & Ear Hospital

Kristianto Purnama

Network Systems Engineer