Case Study: Enterprise Retail Company achieves easier, more affordable two-factor authentication with Duo Security

Enterprise Retail Company - Customer Case Study

Enterprise Retail Company, a publicly traded retailer with users across North America and Asia, was struggling with RSA SecurID’s clunky hardware-token-based two-factor authentication. Its security team spent too much time resyncing lost or washed tokens, handling user confusion, and managing rising support and staffing costs.

Duo Security provided a simpler, more affordable two-factor authentication solution that was easy to register, administer, and scale globally. After piloting and deploying Duo, the company dramatically reduced support burden: among 500 users, only 5 help desk tickets were filed during the time it used Duo, showing a major improvement in usability and operational efficiency.