Case Study: Cole, Scott & Kissane achieves HIPAA compliance and enhanced client data protection with Duo Security

Cole, Scott & Kissane - Customer Case Study

Cole, Scott & Kissane (CSK) is a civil defense firm specializing in insurance defense that needed to protect sensitive client data and meet compliance requirements such as HIPAA. With over 800 staff across eleven offices and a user base wary of new technology, CSK wanted a solution to mitigate credential theft (password risk) and improve security without disrupting users or requiring heavy on‑prem infrastructure.

CSK selected Duo Security for its cloud-native, easy-to-use approach, piloting the mobile app with IT and attorneys before rolling it out firmwide. Duo’s push authentication and Device Insight delivered quick adoption, minimal admin/support overhead, and BYOD visibility to enforce device health policies — strengthening CSK’s defense-in-depth stance while maintaining user convenience and compliance.

Cole, Scott & Kissane

Jason Thomas

Chief Information Officer