Case Study: Bowling Green State University achieves scalable, easy-to-use MFA protecting 30,000+ users and cuts help-desk calls 50% with Duo Security

Bowling Green State University - Customer Case Study

Bowling Green State University (BGSU) is a large public university in Ohio serving more than 19,000 students across multiple campuses. Tasked with protecting confidentiality, integrity and availability of student, faculty and administrative systems, the IT security team needed a proactive, cost-effective solution that would prevent account compromise without disrupting the user experience.

BGSU chose Duo for strong, easy-to-use multi-factor authentication and rolled it out in under two weeks, expanding from high-risk systems to protect roughly 30,000 users and all applications behind its CAS SSO. The deployment achieved a 99% self-enrollment rate, cut help-desk authentication calls by 50%, eliminated unauthorized access to protected accounts, and gave the university confidence to support remote users while planning next steps to add device visibility and policy controls.

Bowling Green State University

Matt Haschak

Director IT Security and Infrastructure