Case Study: Bolton & Wigan Council ICT Partnership achieves secure, easy-to-use remote access and device visibility with Duo Security

Bolton & Wigan Council ICT Partnership - Customer Case Study

Bolton & Wigan Council ICT Partnership is the joint ICT service for the Bolton and Wigan local authorities, managing data for over 600,000 residents and shared systems with partners such as the NHS and emergency services. Faced with a diverse user base and mix of corporate and personal devices, the council needed a seamless security solution that integrated with existing applications and offered multiple authentication options without hindering access.

The council deployed Duo Access to provide simple, user-friendly two-factor authentication and Device Insight to assess device health for BYOD and remote access. Deployment was quick with smooth enrollment across both councils, enabling flexible policies to block insecure devices, improve overall security posture, and give staff convenient, reliable access—resulting in high adoption and strong satisfaction from IT leadership.

Bolton & Wigan Council ICT Partnership

David Pearce

Chief Technology Officer