Case Study: Altegra Health achieves secure, easy-to-manage VDI two-factor authentication with Duo Security

Altegra Health - Customer Case Study

Altegra Health, a national provider of technology-enabled payment solutions for healthcare organizations, needed to secure protected health information and meet HIPAA requirements by enforcing two-factor authentication for remote and offshore employees accessing on-premises virtual desktops. With rising healthcare-targeted attacks and users distributed across India, Manila and North America, they required a VDI-compatible 2FA solution that would integrate with VMware Horizon View and still work when users were offline.

They deployed Duo Security to add two-factor authentication to their VMware Horizon View environment, gaining an easy, low-overhead rollout, an intuitive admin panel, and multiple authentication options (mobile passcodes, SMS, phone callback, and tokens) via a RADIUS/Auth Proxy integration. The result was a seamless user experience that didn’t disrupt workflows, minimal support effort (one administrator handles most cases), and stronger compliance and remote-access security.

Altegra Health

Mark Kueffner

Senior Director of IT Systems Architecture & Operations