Case Study: Leading Communications and Infrastructure Company doubles software development productivity with Dunstan Thomas (Agile SCRUM & Team Foundation Server)

Communications giant increases software development productivity, customer transparency and builds team spirit with Agile SCRUM and Team Foundation Server

The Leading Communications and Infrastructure Company’s Mobile Data Solutions division, which supplies a Police Mobile Data Solution (PMDS) used by UK emergency services, faced scaling and delivery challenges: a Waterfall process that constrained parallel work, tool integration limits, heavy contractor reliance, and roughly 15% of test code being returned as unfit. To address rising demand, the company engaged Dunstan Thomas for Application Lifecycle Management (ALM) advice and support in adopting Agile SCRUM and selecting Microsoft Team Foundation Server (TFS).

Dunstan Thomas delivered TFS selection, migration (source control and defect tracking), Agile SCRUM training and ongoing consultancy, plus process and reporting integration. As a result, development throughput and traceability improved, team productivity more than doubled, and defect returns fell from ~15% to roughly 0–5%. Dunstan Thomas’ work also enabled automated builds, better sprint visibility with customers, and stronger team collaboration and morale.