Case Study: IT Weapons achieves automated real-time client reporting and improved client satisfaction with Dundas BI

How IT Weapons Differentiates its Services Using Visual Data Analytics

IT Weapons, a Konica Minolta company and Canadian leader in secure cloud and managed IT services, faced a time-consuming, semi-manual process for quarterly client reports that consumed more than one full-time equivalent annually and limited clients’ planning ability. They needed a BI platform that could connect to live data, support multi-tenant security, white-labeling and web integration, and deliver both client-facing and internal self-service dashboards.

Working with Dundas, IT Weapons embedded Dundas BI into a branded, multi-tenant analytics portal with SSO, real-time interactive dashboards and self-service analysis. The integration automated reporting and scorecarding, eliminated manual report generation, improved service levels and client satisfaction, increased deal win rates, and opened new revenue streams while allowing scalable, mobile-first deployment and easy tracking of adoption.

IT Weapons

Ted Garner

CEO