Case Study: Family HealthCare Network achieves improved data accessibility and enhanced operational performance with Dundas BI

How Family HealthCare Network Improved Data Accessibility & Enhanced Operational Performance

Family HealthCare Network (FHCN) is a non-profit, multi-site primary care network operating 16 federally qualified health centers that serve over 200,000 patients and handle roughly 600,000 visits annually. FHCN needed better data visualization and organization-wide access to analytics to improve compliance and performance reporting for the U.S. Department of Health and Human Services’ Uniform Data System (UDS) and to move beyond anecdotal decision-making.

FHCN implemented Dundas BI — a browser-based, HTML5 server solution that integrated into their existing portal and data sources and gave 800+ staff self-service access to drag-and-drop visual discovery, automatic joins, embedding in SharePoint, and flexible data preparation. The dashboards sped report creation, increased transparency and internal performance tracking, uncovered a 150% year-over-year rise in active referrals (subsequently reduced by 20% after intervention), and helped boost operational efficiencies and patient outcomes.

Family HealthCare Network

Tom LeBlanc

Senior Programmer Analyst