Case Study: Devon Partnership NHS Trust streamlines reporting and boosts completion rates by 20% with Dundas BI (Dundas)

How Devon Partnership NHS Trust Streamlined Reporting Processes to Maximize Top-Down Performance

Devon Partnership NHS Trust, a provider of mental health and related services in southwest England, faced slow, cluttered reporting systems as its SharePoint portal filled with static Excel and SSRS reports. The Informatics team struggled with high volumes of ad-hoc requests, low report adoption and outdated, hard-to-maintain outputs that hindered performance management across teams and directorates.

The Trust selected Dundas BI for its end-to-end capabilities and easy connectivity to existing SQL Server and data warehouses, enabling interactive, web- and mobile-optimized dashboards, drill-downs, white-labeling and smooth deployment workflows. As a result, reporting became faster and more accessible—over 500 users now regularly access reports (a 1:4 usage ratio), PDF exports reach broader audiences, and completion rates for key patient checks rose by more than 20%, improving care planning and organizational performance.

Devon NHS

Richard Eales

Business Intelligence Developer