Case Study: Sun Healthcare Group achieves a single source of truth and real-time dashboards with Dundas

Dashboards help put the focus on patient care and streamline operations across the organization

Sun Healthcare Group (SHG) is a U.S. healthcare provider operating in 46 states with about 29,000 employees. Facing rising costs, regulatory pressures, and a fragmented, manual reporting environment, SHG needed an accessible, scalable single source of truth after its original vendor failed to deliver — daily metrics were compiled by phone and Excel, producing conflicting reports and slow decision-making.

Dundas consolidated SHG’s data warehouse and delivered highly visual, intranet-accessible dashboards across employee relations, quality care, business results, and revenue, enabling remote and mobile access for stakeholders. The solution created instant, consistent reporting, reduced manual work, streamlined operations so staff could focus on patient care, and supported rapid prototyping and rollout with strong vendor support.

Sun Healthcare Group

Kim Mukai

BI Manager