Case Study: Towergate achieves a unified policy administration system with Dufrain

Towergate unifies 90% of broker business with Dufrain

Towergate Insurance, one of the UK's largest insurance brokers, faced a significant challenge after a period of rapid growth through acquisitions left its Advisory division operating across more than 120 disparate policy administration systems. This complexity created operational inefficiencies, high costs, and an inconsistent client experience. The company needed to consolidate these systems onto a single platform, Acturis, and engaged data services from the vendor Dufrain to achieve this.

Dufrain designed and delivered a scalable, metadata-driven migration framework. Following a proof of concept, they implemented a bi-weekly migration cycle, successfully consolidating the legacy systems into Acturis. This enabled 90% of Towergate's broker business to operate on the new unified system, leading to improved colleague and client experiences, aligned workflows, and simplified maintenance. The project was completed through close collaboration between Dufrain and Towergate's distributed teams, establishing a strong working partnership.

Towergate