Case Study: Hotel ICON achieves 90%+ occupancy and RevPAR growth with Duetto's GameChanger

The Ideal Revenue Strategy for Hotel ICON

Hotel ICON, a luxury independent hotel in Hong Kong, faced a market slowdown where many competitors were cutting rates. To protect occupancy and build a more sophisticated pricing and distribution strategy, Hotel ICON partnered with Duetto and adopted Duetto’s GameChanger revenue management solution to gain a technological edge.

Working with Duetto’s Customer Success team and a new revenue-management leader, Hotel ICON reset its Revenue Strategy and pricing rules in GameChanger, used data-driven demand insights by market segment and room type, and shifted distribution toward higher-rate channels. Duetto’s solution helped drive occupancies above 90% every month and produced measurable gains: RevPAR Index +5.7%, Average Rate Index +0.4%, and Market Penetration Index +5.3%.

Hotel ICON

Richard Hatter

General Manager