Case Study: El Cortez Hotel & Casino achieves four consecutive years of double-digit cash revenue growth with Duetto

How the El Cortez Hotel & Casino breathed new life into their revenue

El Cortez Hotel & Casino, the longest-running casino in Las Vegas, faced muted post-recession demand, higher customer acquisition costs from third-party distributors, and rising competition as gambling expanded beyond Nevada. As downtown gentrification brought younger, tech‑savvy out-of-towners who comparison-shop online, the property moved beyond cosmetic upgrades and partnered with Duetto—deploying GameChanger (Duetto’s Revenue Strategy application), Duetto Strategic Consulting, a cloud-based PMS, and focused digital marketing to adopt a data-driven revenue approach.

Duetto implemented dynamic, segment-based pricing, used casino customer data to reduce unnecessary discounts, and outsourced day-to-day yield management to its Strategic Consulting team. The result was sustained top-line growth: cash revenue increased +30% in 2013, +36% in 2014, +19% in 2015, and +12% in 2016, with ADR rising double digits for four consecutive years, optimized channel mix, and improved identification of higher‑value guests.

El Cortez Hotel & Casino

Kenny Epstein

Owner, Chief Executive Officer and Chairman