Case Study: NH Hotel Group achieves 8.5% RevPAR growth and commercial turnaround with Duetto's GameChanger

Advanced Pricing Central to NH Hotels Group’s Turnaround

NH Hotel Group, a European hotelier operating 400 hotels in 30 markets, faced near-bankruptcy after relying too heavily on low-rate segments and poorly targeted distribution. To refocus on profitable business and modernize its revenue culture, NH overhauled its tech stack (PMS, CRS, RMS) and implemented Duetto’s Revenue Strategy solution, GameChanger, as part of a broader commercial-change program.

Duetto rolled out GameChanger across all properties alongside segmentation, distribution refocus, room-type standardization, expanded revenue-strategy teams and company-wide training. The combined approach drove measurable gains: RevPAR +8.5%, ADR +4.9%, occupancy +3.4% (2017 vs. 2016), total revenue up 6.5% to €1.57 billion, and the release of 1 million low-profit room nights—demonstrating Duetto’s impact on NH Hotel Group’s turnaround.

NH Hotel Group

Fernando Vives

Chief Commercial Officer