Case Study: Global Rotomoulding achieves 24/7 sales and support efficiency with Due North's AI bots

Global Rotomoulding scales sales 24/7 with Due North in 90 days

Global Rotomoulding, a leading Australian manufacturer of durable plastic water tanks, faced the challenge of scaling its sales and customer support to meet increasing demand while maintaining high service levels. The company needed a way to instantly respond to customer enquiries at all hours, qualify new leads, and free its team to focus on high-value tasks. To address this, they worked with vendor Due North to implement AI-powered voice and chat bots.

The solution from Due North provided AI sales and support reps that respond to enquiries in real-time, 24/7, and qualify leads with targeted questions. The bots automate customer account setup, provide product recommendations, and ensure no lead is missed with automated follow-ups. This allowed Global Rotomoulding to enhance its customer experience, streamline its sales and invoicing processes, and efficiently nurture customer relationships.

Global Rotomoulding