Case Study: Europ Assistance saves hundreds of hours with Duco's Adaptive IDP

Europ Assistance saves 495 hours a month with Duco

Europ Assistance, a global insurance and assistance provider, faced a significant challenge in manually processing the high volume of communications received from its millions of customers. To automate this and improve both customer experience and operational efficiency, they turned to Duco and implemented its Adaptive Intelligent Document Processing (IDP) technology.

By leveraging Duco's solution, Europ Assistance automated 78% of its mailroom document processing in just six weeks. This resulted in a massive saving of 495 hours of manual effort per month, allowing staff to focus on higher-value tasks. The implementation by Duco also led to faster processing, improved accuracy, and enhanced response times for customers.

Europ Assistance