Case Study: Crelan Bank halves loan application processing time with Duco’s Adaptive Intelligent Document Processing

Crelan Bank cuts loan application processing time by 50% with Duco

Crelan Bank, the fifth largest bank in Belgium, faced the challenge of processing huge amounts of paperwork for loan applications, which was time-consuming and prevented expert employees from focusing on value-adding activities. They partnered with Duco to streamline this process using its adaptive Intelligent Document Processing (IDP) solution.

Duco's solution used a combination of optical character recognition and machine learning to automatically identify and extract important information from documents with 96% accuracy, adapting to new layouts without heavy manual intervention. As a result, Crelan Bank slashed its loan application processing time by 50%, dramatically improving productivity and freeing up the team to focus on delivering a more efficient customer experience.

Crelan Bank