Case Study: Zurich achieves 91% YOY growth and over $400M DWP with Duck Creek Technologies

Zurich - Customer Case Study

Zurich faced an inefficient quoting process spread across 46 systems and 800 broker locations, legacy technology that limited its ability to differentiate products, and an inability to create new products or offer online self‑service for its growing SME market. To address these challenges, Zurich adopted Duck Creek Technologies’ platform to underpin its single online self‑service channel (ZTrade) and speed product deployment.

Duck Creek Technologies delivered a single, configurable system that lets Zurich define products and ratings once and return channel‑specific answers, providing indicative pricing in under 60 seconds and enabling unique carrier features. The solution improved SME customer service and drove measurable impact: 91% year‑over‑year growth and over $400M in direct written premium (DWP) realized from the technology investment.

Zurich

Jason Eatock

Head of SME