Case Study: West Bend streamlines loss prevention and improves reporting with Duck Creek Loss Control

West Bend cuts loss prevention processing time by 50% with Duck Creek Technologies

West Bend Insurance Company faced challenges with inefficient, paper-based loss control processes and decentralized data that hindered underwriting visibility and decision-making. A lack of IT resources also meant they needed a solution that would not require significant developer involvement. To address this, they partnered with vendor Duck Creek Technologies to implement the Duck Creek Loss Control platform.

By implementing Duck Creek Loss Control, West Bend utilized rule-based workflow automations and APIs to streamline processes and integrate systems. This solution from Duck Creek Technologies resulted in a 50% faster processing time, a 60% reduction in administrative workflow time, and an 85-92% increase in report quality. The project also saved $35,000 in operational costs and provided the company with greater speed to market.

West Bend