Case Study: Society Insurance improves loss control efficiency and service levels with Duck Creek Technologies

Society Insurance saves 45 mins per service request with Duck Creek Technologies

Society Insurance, a niche insurance carrier, faced challenges with manual loss control processes that created duplicate records and data integrity issues. This led to inefficient account selection, lower service levels, and limited reporting capabilities. To address this, they partnered with vendor Duck Creek Technologies to implement Duck Creek Loss Control.

Duck Creek Technologies re-engineered and automated the loss control process, integrating it with core systems to improve collaboration. The solution resulted in a 23% ROI, saved 45 minutes per service request, and eliminated 280 administrative hours annually. It also improved customer response rates from 10% to 33% and provided better visibility into policyholder risks for reporting.

Society Insurance