Case Study: Skyward Specialty Insurance Improves Loss Ratios and Customer Satisfaction with Duck Creek Loss Control

Skyward Specialty Insurance improves loss ratios with Duck Creek Loss Control

Skyward Specialty Insurance, a rapidly growing specialty insurance company, faced challenges in managing property and casualty losses that were adversely impacting its combined ratios. Staffing shortages and a dependency on multiple vendors with disparate systems caused coordination issues and hindered access to centralized risk data. To address these issues, Skyward turned to vendor Duck Creek Technologies and implemented their Duck Creek Loss Control solution.

Duck Creek Technologies provided a highly configurable and quickly implemented solution that modernized Skyward's loss control function. The implementation resulted in significant improvements in financial KPIs, including combined and loss ratios, through reduced claims frequency. Operational efficiencies were greatly improved with workflow automations for tasks like report generation and risk assessments, enabling better collaboration with underwriting and providing enhanced real-time risk data visibility across departments.

Skyward Specialty Insurance