Case Study: Saxon Insurance achieves 25% market share in the Cayman Islands and 40–50% cloud cost savings with Duck Creek Technologies

Saxon Dramatically Increases Market Penetration With Focus On Digital Customer Experience

Saxon, a Cayman Islands insurer, faced high on‑premises infrastructure costs, an outdated customer portal that generated only 1% of new business, and limited local capacity to support modern systems. Saxon engaged Duck Creek Technologies to replace its legacy environment with cloud-based solutions and a headless implementation of the Duck Creek Platform to redesign the user experience and expand front‑end functionality.

Duck Creek Technologies migrated Saxon to the cloud and rebuilt a consumer portal with self‑service and credit‑card processing using the Duck Creek Platform, delivering a rapid digital transformation in roughly six months. The solution helped Saxon capture 25% of the Cayman Islands market within a year and realize 40–50% hosting cost savings versus on‑premises.

Saxon

Brian Williams

Chief Executive Officer