Case Study: Saxon Motor & General achieves 80% faster response times and 50% shorter transaction times with Duck Creek Technologies

Saxon - Customer Case Study

Saxon, a personal insurer operating in the Cayman Islands, needed to extend its digital strategy to provide online self-service for policy changes and simple transactions. To complete its digital core transformation, Saxon implemented a policyholder portal built on Duck Creek Technologies' core insurance suite hosted in a private cloud, using Duck Creek’s My Account portal and APIs to connect social media, email, chat and other communication channels.

Duck Creek Technologies helped deliver a four-month customer self-service portal that integrated messaging channels and streamlined workflows, reducing average first response time by 80% and average transaction processing time by 50%. The solution raised customer satisfaction to 94%, enabled remote working that increased staff satisfaction, and made efficient use of Saxon’s limited resources through an Agile implementation approach.

Saxon