Case Study: Saxon achieves 25% market growth with Duck Creek Technologies

Saxon captures 25% of the Cayman Islands market with Duck Creek

Saxon Insurance, a direct-to-consumer insurer in the Cayman Islands, faced challenges with its aging, inefficient, and largely manual legacy systems. These outdated systems were costly, hindered growth, and their limited online portal accounted for only 1% of new business. Saxon partnered with Duck Creek Technologies to modernize its operations and increase its market share.

Duck Creek implemented its Policy and Billing solutions, transforming Saxon into a paperless, policyholder-first provider with a modern digital platform. This solution provided a low-friction online experience for customers and created significant operational efficiencies. As a result, Saxon captured 25% of the market within the first year, reduced its first response time to customer inquiries by 80%, cut average transaction processing time by 50%, and achieved a 94% customer satisfaction rate.

Saxon