Case Study: a regional property insurance provider speeds claims processing with Duck Creek Technologies

Regional Property Insurance Provider processes claims in minutes with Duck Creek Technologies

The customer, a regional property insurance provider, faced challenges due to an outdated core system that could not handle workload fluctuations, leading to inefficient emergency response and a slow, reputation-damaging claims process. Their high dependence on multiple vendors hindered progress and agility. To address these growth pains, the insurer partnered with Duck Creek Technologies to implement a new SaaS-based core system.

Duck Creek's solution enabled faster first notice of loss intake, touchless claims handling, and enhanced digital payment capabilities. The implementation resulted in claims being processed in minutes instead of hours and allowed for the launch of a direct-to-consumer channel. The insurer achieved business self-sufficiency by integrating all operations into the Duck Creek OnDemand platform, greatly improving both customer experience and operational agility.