Case Study: Progressive achieves rapid product deployment, streamlined underwriting, and improved customer and agent experience with Duck Creek Technologies

Progressive - Customer Case Study

Progressive engaged Duck Creek Technologies to replace a legacy commercial-lines policy solution that was slowing product deployment and customer service. Facing limited omni-channel functionality, duplicated manual work across disparate systems, and a need for faster product updates and greater underwriting dexterity, Progressive selected Duck Creek’s configuration, product design, and rating engine to support its goals.

Duck Creek Technologies implemented a single-point-of-change policy platform with workflow automation and improved omni-channel interfaces, enabling faster product deployment, more consistent customer and agent experiences, and easier access to customer data across devices. As a result, Progressive achieved streamlined, simplified product and policy updates, higher-quality touchpoints, and improved underwriting agility driven by Duck Creek’s solution.

Progressive

John Barbagallo

Commercial Lines President