Case Study: Mutual Benefit Group achieves streamlined claims and operational efficiencies with Duck Creek Technologies

Mutual Benefit Group - Customer Case Study

Mutual Benefit Group faced high operational costs and growth constraints caused by six separate legacy rating systems, redundant data entry, time-consuming training processes, and siloed data that limited pricing accuracy and risk insight. To address goals like easier quoting, automated claims workflows, and faster customer response, they engaged Duck Creek Technologies and implemented the Duck Creek Platform.

Duck Creek Technologies consolidated systems onto the Duck Creek Platform, enabling seamless transfer of information between underwriting and claims, automating workflows to reduce manual effort, and improving quoting accuracy and response times. The result for Mutual Benefit Group was enhanced customer service, newfound operational efficiencies that support growth and service strategies, and more rapid progression through the claims process.

Mutual Benefit Group

Mark Russell

Vice President, Claims