Case Study: HDFC ERGO transforms insurance delivery with Duck Creek OnDemand and AI

HDFC ERGO cuts product launch cycle to 4 weeks with Duck Creek Technologies

HDFC ERGO General Insurance Company Limited, a leading private general insurer in India, faced challenges with manual policy and claims processes, fragmented data across systems, and difficulties with data accuracy and reporting. To transform its operations and modernize its technology, the company partnered with vendor Duck Creek Technologies and implemented its cloud-native, SaaS-based Duck Creek OnDemand solution.

Duck Creek Technologies provided an AI-enabled platform that introduced a centralized Coverage Factory model and automated core processes like policy issuance and claims management. The results were significant, including streamlining the product launch cycle from months to just four weeks, improving efficiency and risk assessments, and increasing agent productivity. This solution enabled HDFC ERGO to create innovative, hyper-personalized services and scale its offerings for future growth.

HDFC ERGO General Insurance Company Limited