Case Study: Great American Insurance Group achieves faster producer contract changes and automated compensation with Duck Creek Technologies

Great American Insurance Group - Customer Case Study

Great American Insurance Group was struggling with an inflexible, home‑grown mainframe channel management system that made adding or changing producer contracts time‑consuming and costly across six business divisions. To reduce IT burden, standardize producer management, and implement an end‑to‑end distribution/capitalization engine, Great American partnered with Duck Creek Technologies to deploy a configurable distribution and channel management solution.

Duck Creek Technologies delivered a configurable distribution management solution that put contract changes into the hands of accounting and business users, automated contingent commission payments using data from multiple systems, and eliminated extensive coding and testing. As a result, accounting staff can implement new contracts quickly via simple configurations, IT resources were freed to focus on product innovation and customer experience, and producer contracts are honored automatically upon target achievement, streamlining operations across the organization.

Great American Insurance Group

Andy Harrison

Business Analyst Supervisor