Case Study: Gore Mutual achieves rapid market entry and unified billing with Duck Creek Technologies

Gore Mutual - Customer Case Study

Gore Mutual partnered with Duck Creek Technologies to modernize its insurance operations after siloed legacy systems, slow product launches, and manual processes limited responsiveness and growth. Seeking more payment options, higher-volume workflows, a simpler self‑service buying experience for the Home‑Employed market, and overall billing and billing/policy integration, Gore Mutual selected Duck Creek’s Billing and Policy systems to address these challenges.

Duck Creek Technologies implemented a unified billing, policy, and rating solution that automated many manual processes and enabled end‑to‑end support from quoting and underwriting to payment and renewal. As a result, Gore Mutual launched a new direct‑to‑consumer brand (U‑Biz) and a white‑labeled broker offering with market‑ready products in six months, expanded payment and billing capabilities, and earned the 2016 Celent Model Insurer Award for Digital and Omnichannel Communications.

Gore Mutual

Sean Christie

CIO & VP of Information Services