Case Study: Chubb achieves 40% faster multiline placements and 85% automated BOP submissions with Duck Creek Technologies

Chubb - Customer Case Study

Chubb, a global insurer operating in 54 countries and territories, faced fragmented legacy systems and multiple disconnected data sources that made it difficult for agents to quote, issue, and service full accounts across standard and specialty lines. Seeking a scalable, global solution to improve user experience and speed policy processing, Chubb turned to Duck Creek Technologies and its Duck Creek Platform/solutions to support both small commercial and claims-related businesses.

Duck Creek Technologies implemented its Duck Creek Platform to create a Small Commercial Marketplace and integrate data and workflows, enabling agents to manage quotes and policies from one place. The solution helped Chubb win a 2018 Celent Model Insurer award, now serves about 1,000 agents per day across 10+ lines of business, cut time to place a multiline account by roughly 40%, reduced required quote fields by 60%, and eliminated human intervention for 85% of BOP submissions.

Chubb

Monique Shivanandan

Chief Information Officer