Case Study: Auto-Owners Insurance achieves 50,000+ daily transactions and unified policy & rating with Duck Creek Technologies

Auto-Owners Insurance - Customer Case Study

Auto-Owners Insurance faced a technology bottleneck: a homegrown mainframe and disparate core systems that couldn’t scale to support growing quote volumes, frequent product updates, or efficient workflows. To modernize quoting and underwriting across personal and commercial lines, Auto-Owners selected Duck Creek Technologies for integrated policy and rating solutions, including Duck Creek Policy and Rating.

Duck Creek Technologies delivered a codeless, configurable platform that automates large portions of the quoting process and streamlines product and business-rule changes. As a result, Auto-Owners now processes over 50,000 transactions per day, supports all lines of business for 1,500+ internal users and 6,000+ agents across 25 states, and enables the carrier to make product changes self-sufficiently and at scale.

Auto-Owners Insurance

Fred Hannula

Assistant Vice President