Case Study: WellPet Vets resolves call disputes and improves staff performance with Dubber

WellPet Vets uses Dubber to resolve call disputes and improve staff performance

WellPet Vets, a veterinary practice with three hospitals, faced challenges with billing disputes stemming from phone consultations about treatment costs. They had an existing call recording system, but it was difficult and time-consuming to retrieve specific calls, making it hard to verify what was said to clients. They turned to vendor Dubber for a better call recording solution.

Dubber implemented its call recording service with Cisco WebEx Calling, enabling all client calls to be easily recorded and instantly searched. This solution provided immediate evidence to resolve disputes, saving WellPet thousands of dollars. Furthermore, Dubber's user-friendly system allowed managers to use the recordings for staff training, which led to improved customer service and performance.

WellPet Vets

Lucy Chapman

senior manager