Case Study: Visium Networks resolves disputes with Dubber call recording

Visium Networks solves disputes with Dubber call recording

Visium Networks, a provider of advanced video networks based in Melbourne with operations in Australia and New Zealand, faced challenges in resolving disputes over communications from its 24/7 network operations center. Their previous on-premise call recording system was insufficient for easily verifying client interactions. The company turned to Dubber's cloud-based call recording service to address this need.

By implementing Dubber's call recording on Microsoft Teams, Visium Networks now records all incoming calls to its operations center. The solution provided excellent disaster recovery and unlimited storage. This has resulted in improved dispute resolution, allowing the team to quickly search, retrieve, and replay calls to verify details, thereby efficiently solving several disputes each month.

Visium Networks

Charm Abeywardana

Lead IT Engineer