Case Study: a major Swiss private bank achieves stronger compliance and efficiency with Dubber

Swiss Private Bank Identifies Rogue Operators & Compliance Breaches with Dubber

The customer, one of Switzerland's largest private banks, faced significant challenges with its inefficient and manual process for monitoring calls between financial advisers and clients. Their legacy system lacked search functionality, making it difficult to locate specific conversations and identify compliance breaches, which left them open to regulatory risk. The bank turned to Dubber for a solution.

Dubber implemented its Unified Call Recording service, which provided real-time search, automatic transcription in six languages, and proactive surveillance for specific keywords. This solution replaced the manual processes, saving the bank hundreds of thousands in transcription costs. The results included 100% visibility of conversations, immediate identification of potential breaches, and improved risk management, with the Chief Risk Officer stating the benefits exceeded expectations.