Case Study: Oklahoma County Information Technology achieves 70% improvement in voice data quality with Dubber

Oklahoma County Information Technology improves voice data quality by 70% with Dubber

The customer, Oklahoma County Information Technology, faced a challenge with capturing problematic help desk conversations. They implemented Dubber, a cloud-based call recording service offered through their telecommunications provider, Cox Communications.

Dubber provided the solution, which was quickly adopted by multiple county departments and the District Attorney’s office. The results included a 70% improvement in voice data quality. This allowed staff to find previously recorded conversations for court cases in minutes instead of hours, drastically improving court preparation time.

Oklahoma County Information Technology