Case Study: Oklahoma County Information Technology achieves faster court preparation and improved voice data quality with Dubber

Oklahoma County - 70% improvement in voice data quality

Oklahoma County Information Technology faced challenges with its legacy on-premise call recording system, including poor performance, difficulties in retrieving recordings for dispute resolution and court preparation, and a need for a more capable and affordable solution. They turned to their telecommunications provider, Cox Communications, which offered Dubber's Unified Call Recording service as its standard technology to address these issues.

Dubber's cloud-based solution was integrated across the county's departments, including the District Attorney's office, HR, and the Assessor's Office. The implementation provided immediate setup, accessibility from any device or location, and constant recording of lines. The results included a 70% improvement in voice data quality for court preparation, with the time to find recorded conversations reduced from hours to minutes. Dubber enabled the county to effectively capture conversational data uninterrupted during the pandemic and use recordings for critical conflict resolution and staff training.

Oklahoma County Information Technology

Dayne Coffey

Co-Director