Case Study: NT Recycling Solutions cuts costly disputes and booking errors with Dubber

NT Recycling Solutions cuts costly disputes, booking errors with Dubber

NT Recycling Solutions, a waste management and recycling business, faced costly customer disputes and booking errors that were costing approximately $1,000 per week. Without a way to verify customer instructions, their drivers often had to make costly return trips to sites. They partnered with Dubber and implemented its call recording service to gain clarity and resolve these challenges.

Dubber provided a solution that integrated with the company's Telstra Calling for Office 365 system, enabling the recording of all inbound calls. This allowed NT Recycling Solutions to quickly verify orders and resolve disputes, resulting in annual savings of up to $50,000. The Dubber system also provided critical call data for improved staff training and a significant reduction in errors.

NT Recycling Solutions

Dean Caton

General Manager