Case Study: Hinchinbrook Shire Council improves dispute resolution with Dubber Call Recording

Hinchinbrook Shire Council uses Dubber Call Recording to end “he said, she said” disputes

Hinchinbrook Shire Council needed a call recording solution to verify conversations with ratepayers and resolve disputes, while also needing it to integrate with their Microsoft Teams environment. They turned to Dubber and implemented its Premier call recording and voice AI service to meet this challenge.

The Dubber solution enabled the council to record all incoming calls, providing immutable records that accelerated debt collection and dispute resolution. The technology also facilitated staff training and supported a shift to remote working. Following the successful implementation, the council plans to further utilize Dubber's AI features for call flagging and to provide managers with insights without manually reviewing hours of recordings.

Hinchinbrook Shire Council

Emma Prior

Administration Services Team Leader