Case Study: Rubicon 8 improves client retention and staff performance with Dubber AI

Dubber answers AI questions for Rubicon 8 customers

Rubicon 8, an enterprise tech solutions provider, faced the challenge of understanding customer experience through tedious post-call surveys, which were costly to administer and frustrating for their clients to complete. The company needed a better way to assess the performance of its support engineers and identify areas for service improvement.

By implementing Dubber's call recording and AI sentiment analysis on their Cisco Webex platform, Rubicon 8 gained immediate insight into customer sentiment after each call, indicated by simple positive or negative markers. This Dubber solution eliminated the need for surveys, leading to improved client retention, more effective staff training from call recordings, and significant cost savings by removing the need for a full-time administrative employee.

Rubicon 8

Pat Bombardieri

General Manager