Case Study: Devonport City Council boosts service delivery with Dubber Moments

Devonport City Council activates Dubber in 1 day to boost service delivery

Devonport City Council, a forward-thinking local government in Tasmania, sought to better understand and improve its service delivery by quantifying customer sentiment. They engaged their telecommunications partner, Telstra, to find a solution, which led them to the vendor Dubber and its call recording and analysis service.

Dubber was seamlessly integrated into the council's existing cloud telephony system. The solution enabled the recording of calls and the capture of customer sentiment. After a successful trial, Devonport later leveraged Dubber's AI-powered Moments technology to pinpoint specific complaints within calls, providing valuable data to identify service issues and make data-based decisions for the community.

Devonport City Council