Case Study: Cover-More achieves compliance and call-recording protection with Dubber

Cover-More remains on top of compliance with Dubber

Cover-More, a travel insurance provider and part of the Zurich Insurance Group, faced the challenge of finding a new call recording solution to meet its legal and compliance requirements after moving its business to Cisco Webex. The company needed a system that could record all inbound and outbound claims calls for its investigations team and function effectively for staff working from multiple offices or remotely from home.

The vendor Dubber provided its call recording and voice AI service, which was deployed on Cisco Webex on the recommendation of Cover-More's integration partner, Kytec. The Dubber solution enabled the claims team to easily record, search, and retrieve call recordings and transcriptions. This provided vital evidence for disputed claims, ensured compliance, and fully supported the company's hybrid workplace model.

Cover-More

Peter Valdes

Global Telephony and Unified Communications Lead