Case Study: Cover-More achieves compliance and call-recording visibility with Dubber

Cover-More keeps all investigations recorded with Dubber

Cover-More, a part of the Zurich Insurance Group, faced the challenge of meeting auditing, compliance, and legal requirements for its call investigations. To protect the company, its products, and its customers, it needed a reliable way to record calls for evidence in the event of a dispute. The company turned to the vendor Dubber for its call recording solution.

Dubber implemented its call recording service, which enabled Cover-More staff to have calls recorded whether they were working from home or in the office. The solution provided recordings and transcriptions to meet all legal and compliance requirements. As a result, Cover-More can now quickly search for and find specific recordings as needed during investigations, ensuring they remain on top of all compliance demands.

Cover-More