Case Study: Australian Military Bank improves compliance and member experience with Dubber

Australian Military Bank improves member experience, meets compliance needs and saves significantly with Dubber

Australian Military Bank, a member-owned mutual bank, needed visibility into member calls for quality assurance and to understand customer perspectives. They also faced potential gaps in their compliance and fraud monitoring. To address these challenges, they partnered with Dubber and implemented its CallN call recording service.

Dubber's solution, deployed with Telstra TIPT, enabled the bank to record 100% of calls from its call center, 14 branches, and 11 departments. This resulted in an improved member experience through better staff training and complaint handling, and it ensured full regulatory compliance. The bank also achieved significant cost and productivity savings by eliminating the extensive time previously spent on hardware setup and maintenance.

Australian Military Bank

Penelope Killick

Head of Marketing